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Loyalty business model
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361	Service Innovation – Key to sustaining customer loyalty Produced in association with HBC & AP Contact centre Association Leaders Add to Reading List Source URL: www.hbc.hk Language: English - Date: 2011-06-28 05:00:18 Consumer behaviour Customer experience Loyalty business model Customer relationship management Customer analytics Customer satisfaction Customer lifetime value Customer service Customer engagement Marketing Business Customer experience management
362	PDF Document Add to Reading List Source URL: media.wiley.com Language: English - Date: 2013-08-31 10:13:34 Consumer behaviour Customer experience management Customer satisfaction Customer experience Loyalty program Loyalty business model Business-to-business Online shopping ECRM Business Marketing Electronic commerce
363	Always Better Cars Always Better Cars Initiatives to Improve Quality Add to Reading List Source URL: www.toyota-global.com Language: English - Date: 2014-10-23 09:48:42 Toyota Lexus Quality management Customer service Customer relationship management Customer satisfaction Loyalty business model Toyota Canada Inc. Toyota Motor Europe Marketing Business Customer experience management
364	Customer Experience and Customer Loyalty (CLIX) The retail banks response CLIX Add to Reading List Source URL: www.grant-thornton.co.uk Language: English - Date: 2014-09-11 04:26:45 Business models Consumer behaviour Customer experience Loyalty business model Customer satisfaction Customer relationship management Customer attrition ECRM Marketing Business Customer experience management
365	Top Tips for Increasing Site Traffic, Revenue & Customer Satisfaction Top Tips for Increasing Site Traffic, Revenue & Customer Satisfaction As your online business grows, you find that you’re attracting new customers Add to Reading List Source URL: www.cdn.net Language: English - Date: 2013-09-18 05:48:30 Consumer behaviour Customer experience management Customer satisfaction Customer experience Loyalty business model Customer base Content delivery network Customer engagement ECRM Marketing Business Concurrent computing
366	Pinuts_UM_eCRM-Edition_EN Add to Reading List Source URL: www.pinuts.de Language: English - Date: 2014-02-05 08:52:04 Customer experience management Call centre Loyalty business model Customer relationship management Marketing Business ECRM
367	Cluster 3 in 2004: Multi-Channel Banking (Prof. Dr. Bernd Skiera) 1 Motivation The aim of the Multi-Channel Banking Cluster is to provide research in the area of multi-channel Add to Reading List Source URL: www.efinancelab.de Language: English - Date: 2007-09-21 12:20:25 Business models Competition Loyalty business model Customer experience management Customer experience ECRM Marketing Business Pricing
368	Journal of the Academy of Marketing Science http://jam.sagepub.com Effects of Loyalty Programs on Value Perception, Program Loyalty, and Brand Loyalty Youjae Yi and Hoseong Jeon Journal of the Academy of Marketing Scienc Add to Reading List Source URL: www.uk.sagepub.com Language: English - Date: 2009-12-11 17:37:56 Microeconomics Business models Loyalty program Pricing Incentive program Loyalty business model Brand loyalty Reward website Loyalty Marketing Business Consumer behaviour
369	Bernd Skiera Project Proposal of Cluster III: "Multi Channel Management" February 2003 Add to Reading List Source URL: www.efinancelab.de Language: English - Date: 2007-09-21 12:20:24 Loyalty business model Customer experience management Market research Business intelligence ECRM Customer experience Marketing Business Business models
370	Abstract Loyalty Myth #8: It Costs Five Times More to Acquire a Customer than to Retain a Customer Add to Reading List Source URL: www.ipsos.com Language: English - Date: 2010-01-21 06:10:50 Customer profitability Consumer behaviour Customer base Customer experience management Customer lifetime value Relationship marketing Business Marketing Loyalty business model

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